Brita Comes Through With Metal Faucet Adapters

I can’t stress it enough: It pays to speak up and be your own advocate, especially when it comes to consumer products. I’ve had a ton of success when bringing legitimate complaints to the attention of the manufacturers or service providers.

Back in December, I asked for a Brita faucet filtration system as a Christmas gift. (Yes, I know I’m weird.) We had the Brita pitcher but since we drink so much water, it got to be a pain to refill all the time. When I opened the Brita faucet filtration system packaging, I saw it came with plastic adapters to fit different sink faucets. Eventually, it was going to be problematic. My plastic adapter lasted about 4 months — with lots of leaking — before the damned filtration system just fell off the faucet one day. The threads on the plastic adapter had worn off — and no DIY powers can fix that, not even mine.

Does every owner of the Brita faucet filtration system deal with crappy adapters? As usual, I turned to the Internet for answers. I found a lot of owners complaining about the poor connection with the plastic adapters. I also discovered that Brita is well aware of the problem. From the Brita website, under “Brita Replacement Parts”:

Brita® Faucet Filtration

Note: If you have difficulty attaching your Brita® Faucet Filtration System to your faucet you may need a special set of adapters that Brita will mail you free of charge. Call 1-800-24-BRITA or 1-800-387-6940 (CANADA).

I called up and spoke to a very nice Brita customer service rep, who promised to send out the new metal adapters free of charge — I didn’t even have to get into a song-and-dance routine to finagle them out of her. They arrived at my doorstep in a few days, and now my Brita faucet filtration system is staying put.

My question for Brita: Wouldn’t it be easier — and perhaps cheaper, to save on time/energy/postage fees/poor PR — to just INCLUDE the “special set of adapters” (which are metal, not plastic) in the package in the first place?

11 comments to Brita Comes Through With Metal Faucet Adapters

  • Hi Penny,
    My husband and I have a Brita pitcher and use it all the time, and like you said, it gets old always having to refill it. I’m surprised and happy to hear that Brita’s customer service was so helpful, and even offering the adapters for free. They easily could’ve charged for something like that. I may have to look into one of those faucet systems. Thanks for the read.
    Humbly Yours,
    Humble Laura

    • Penny

      @Laura: I highly recommend the faucet system over the pitcher — it’s instant, and it’s just as easy to fill up a (full) pitcher for the fridge, too.

  • […] company’s own website). So I had a very easy time calling the company and asking that metal Brita adapters be sent to my home, free of charge. Of course, if the company just included these metal adapters […]

  • Stef.

    I just got a set of the metal adapters from Brita and they still don’t work with my new faucet, Moen Caldwell.

  • Brendan

    I had the same issue with the plastic adapter, found this website. Thanks for the heads up, this deal is still on as of 13 Aug 12.

  • Vidya

    Just tried to install my brita water filter and it just didn’t work. The adapters are plastic and not working. Don’t know if i have to remove the hard plastic fitting that makes the tap spray. If so how do i go about doing this???

  • Brian

    This is nuts. My crappy adapter never worked right, leaked from day one. If Brita can’t see that the metal adapters should be provided with every Brita. Their literature calls them ‘special’ when it appears they are just better designed. If Brita can’t make the right decision and deliver an adapter that works out of the box, why should I trust them that their filters work as advertised? Frustrating.

  • Brett McCarron

    still going on as of Sept 28, 2012

  • Valkiss

    Same problem- our faucet filter stayed on for about 9 months. Sounds like I was luckier than most. Planning to call tomorrow during business hours to see if I can get my “special” aka NOT plastic junk adapters. Thank you for the post!

  • Alayna green

    We have a pitcher we’ve been using while we waited to get a new faucet now that we have it I want a britta on my sink but not attached to my actual faucet. What are my options if any?

  • gracklesitter

    Same deal for us — the first adapter lasted two months, the second (also plastic after exchanging at the store) lasted 0 days. Get it together, Brita.

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