Today, a co-worker of mine, who I’ll call “Dee,” told me a crappy story about her experience at our local Bally’s Total Fitness gym, to which we both belong. Both of us had been members of the gym before getting pregnant, and now that we’ve had our little bundles of joy, we still go because it’s located very close to our office building.
About two years ago, Dee got another of our co-workers to sign up for a gym contract — and the sales guy told her she qualified for a ‘free year’ of gym membership once her current three-year contract was up. This perk stemmed from Dee bringing the Bally’s some new business. She asked how the gym would award the freebie, and the sales rep said it was automatically given at the end of her current contract. Sounds like a great deal, right?
Wrong. Turns out, it was a very shady tactic.
Now that Dee’s three-year Bally’s Total Fitness gym membership is up, she wanted to know when her free year would kick in. The current employees just looked at each other and flat-out told her that the sales guy lied — there was never such an offer at Bally’s. They claimed that the guy lied to a number of Bally’s gym members and say he was fired for his disturbing lack of ethics.
Unfortunately, she got nothing in writing from this slimeball. At least she wasn’t scammed out of money, although she thought she’d be saving a full year’s worth of membership dues (money she really could use now that Baby No. 3 has arrived).
A quick Google search finds a few other alleged instances of this happening at other Bally’s locations (check out this similar Bally’s complaint).
My advice: If you’re promised something by a company — especially if we’re talking about free stuff! — GET IT IN WRITING!