After expressing my displeasure about my Summer Infant baby monitor breaking after just a few months and posting the link to my blog on Twitter and writing to them through their website, the company immediately responded. Besides the fact that the monitor broke pretty quickly, I was peeved that you couldn’t buy JUST the monitor to replace a broken one — you had to shell out almost $240 for an entirely new system.
After some back-and-forth, Summer Infant decided to send me a new monitor, despite not having a gift receipt or the box any longer. That’s some great customer service. I had the replacement monitor within a week. A good thing, too, as I couldn’t see our 2-year-old on the screen any longer.
I appreciate the faith they had in me, that my gripe was legitimate (it, of course, was). Of course, this gets them a little bit of good press, too.